Profession Name: Restaurant Hostess
Also known as: Hostess, Restaurant Desk, Restaurant Supervisor
Promoted position: Restaurant Manager
Average Wage: 1800 USD
Receives tips? Yes
Average Working Hours: 60 hours per Week
Night-shift rotation? No
English proficiency needed: Advanced to Fluent
The Restaurant Hostess is responsible for assuring all guests are greeted and treated with excellent hospitality. Administrates restaurant reservations and controls the flow of guests into the restaurants and performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Answers telephones and manages guest’s dining requests (i.e. special occasion, dietary requirements, seating preferences, etc.), manages reservations and seating with a computerized reservation and table management system, initiates and maintains wait lists, guide and direct escort teams in the main restaurants, ascertains dining experience satisfaction as guests leave the restaurants.
On cruise ships this position is exclusive for Females.
Minimum five years experience in a high volume food operation establishment like an upscale restaurant, hotel or resort. Cruise ship experience is required. Good interpersonal skills, positive attitude and proactive. Excellent communication skills and good command of the English language, knowledge of additional languages is a plus.
Bachelor’s Degree in any field.
Fluent in a second language is preferred.